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DaisyTrail Scrapbooking Forums

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Tina77
Happy Scrapbooker

Posts: 94
Mail user  Ignore
Misled into thinking I was purchasing new digikits!
17/07 at 10:19pm
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I am really fed up now because I have just purchased "Pathways", "Landscapes" and "Trees" not realising that I already have these elements as part of my Craftscapes collection! I was under the impression that these were new kits. The email you sent us stated "In addition to our existing content we also have brand new content that we’d planned to release in the coming months available to purchase at a discounted price too which we hope you’ll enjoy as much as our designers did making them for you". Not only have you pulled the rug out from under our feet but you are misleading us at the same time. Not happy. I would like to be refunded for those three kits please. Be careful everyone when purchasing!
jess serif
Community Manager


Posts: 719
Mail user  Ignore
17/07 at 10:27pm
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Hi Tina,

To clarify this is entirely new content which our designers have hand painted over the last few weeks. Have you got screenshots of the duplicate content you could send us please?
Tina77
Happy Scrapbooker

Posts: 94
Mail user  Ignore
17/07 at 10:38pm
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My mistake. Sorry Jess. They showed up in CA2 while I was still in the process of downloading them so I thought I already had them! This news has done my head in today and, as a result, I've been on this computer since 2pm. I don't know how I'm going to manage without this software. It's a huge part of my life. I'm afraid it's going to become obsolete without any future updates. Once again I am sorry for jumping to wrong conclusions
sunset
Moderator
sunshine

Posts: 86370
Mail user  Ignore
17/07 at 11:20pm
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I have just bought and downloaded them all - the great additions to Craftscapes that we all wanted and didn't know we would get! I am looking forward to using these a lot
kasper46
Im the quite one of the family

Posts: 12051
Mail user  Ignore
17/07 at 11:24pm
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I bought some of the kits, but unfortunately it won't let me down load them. I did send in a ticket, so hopefully things will get sorted out in the morning.

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